FAQ – Frequently Asked Questions

Welcome to our FAQ section. Here, you will find answers to common questions about Fantasy Gems. We have grouped questions by topics to help you quickly locate the information you need.
General Information
A: Yes, Fantasy Gems is a fully licensed and authorized online gaming site in India.
A: We founded Fantasy Gems in 2013, and over the years, it has grown into a trusted gaming destination.
A: New users can enjoy an attractive welcome bonus. You can view detailed information on our official website.
Registration and Account Setup
A: To register, simply visit our Fantasy Gems official website and click on “Sign-Up” or “Register.” Fill out the registration form, agree to the Terms of Service, and complete the process. Once registered, log in with your new credentials.
A: You must be at least 18 years old. You can create only one account per person, and you must provide accurate personal details. Avoid using outdated or false information.
Legal and Account Issues
A: Yes, creating an account on Fantasy Gems is completely legal as we operate under proper regulations.
A: No, each user is allowed only one personal account. Creating multiple accounts may result in account deletion.
A: Registration issues might be due to regional restrictions. Please contact our 24/7 support team for help.
Technical Support and Troubleshooting
A: Visit our website, log in, and use the live chat feature to ask for help resetting your password.
A: Yes, our gaming platform is fully accessible on a PC with enhanced graphics and an easy-to-use interface.
A: Check our FAQ section for troubleshooting tips, consult community forums, or contact customer service for immediate assistance.
A: Ensure your account details are correct and use a reliable password manager. If problems persist, contact support.
Responsible Gaming
A: Set clear limits on both your time and spending. Stick to a budget to ensure gaming remains a fun and stress-free hobby.
Customer Support and Communication
A: We aim to respond within 24 hours. In many cases, our reply time is even faster.
A: You can reach us via email, live chat (available 24/7), and telephone during business hours. We also offer support through our website’s “Contact Us” section.
A: Our team primarily communicates in English. We are happy to assist with queries about game rules, technical issues, and other concerns.
Recharge and Withdrawal Concerns
A: Try using another payment channel or bank. Ensure your account has sufficient funds. If the recharge does not reflect within five minutes, please contact live chat support with your payment receipt.
A: An error message will appear, indicating a mistake. Contact live chat support with the correct details to resolve the issue.
A: If you don’t receive your funds within three days of a successful transaction, please contact support with your game ID and phone number. Our team will help resolve any issues with your bank or account.
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